Terms of Use

Effective Date: June 1, 2025

Welcome to velmorithotelspa.com (the "Website"), the official online presence of Velmorithotelspa Inc., a company registered in the Province of Alberta, Canada, with its registered legal address at 721 Main Street, Canmore, AB T1W 2B2, Canada (hereinafter referred to as "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of this Website and any services, information, or content made available through it. Please read these Terms carefully before using this Website.

1. Acceptance of Terms

By accessing, browsing, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use, as well as our Privacy Policy, which is incorporated herein by reference. These Terms constitute a binding legal agreement between you (the "User") and Velmorithotelspa Inc.

If you do not agree to these Terms in their entirety, you must immediately discontinue your use of this Website. We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes.

These Terms apply to all visitors, registered users, guests making reservations, and any other persons who access or use the Website, regardless of the device or method used to access it.

2. Age Restriction — Minimum Age Requirement (18+)

This Website is intended solely for use by individuals who are 18 years of age or older. Because Velmorithotelspa operates as a hotel-casino establishment, access to certain services, features, and content on this Website — including but not limited to gaming, casino-related promotions, and the booking of certain amenities — is strictly restricted to persons who have reached the legal minimum age of 18 years.

By accessing this Website, you represent and warrant that you are at least 18 years of age. If you are under 18 years of age, you are not permitted to access this Website or use any of its services. We reserve the right to request proof of age at any time and to deny access or services to any individual who cannot demonstrate they meet the minimum age requirement.

In accordance with applicable Alberta gaming legislation and relevant regulations of the Province of Alberta, Canada, all casino and gaming activities are restricted to persons aged 18 and above. It is the responsibility of the User to comply with all applicable laws regarding minimum age requirements in their jurisdiction.

3. Use of the Website

3.1 Permitted Use

You may use this Website solely for lawful purposes and in accordance with these Terms. You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website for personal, non-commercial purposes such as browsing available services, making reservations, and obtaining information about Velmorithotelspa.

3.2 User Obligations

As a User of this Website, you agree to the following obligations:

You will use the Website only for lawful purposes and in a manner consistent with all applicable local, provincial, and federal laws and regulations, including those of the Province of Alberta and the Government of Canada.
You will not access or attempt to access any restricted areas of the Website without proper authorization.
You will not use the Website to transmit, distribute, or store any material that is unlawful, harmful, defamatory, obscene, fraudulent, or otherwise objectionable.
You will not engage in any conduct that may interfere with, disrupt, or negatively affect the operation of the Website or its servers, including the introduction of malicious code, viruses, worms, or any other harmful software.
You will not attempt to gain unauthorized access to any accounts, systems, or networks connected to the Website through hacking, password mining, or any other means.
You will not use any automated tools, bots, scrapers, or crawlers to collect data or information from the Website without our express written consent.
You will not impersonate any person or entity, or falsely represent your affiliation with any person or entity while using the Website.
You will not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content for commercial purposes without our prior written authorization.
You will provide accurate, current, and complete information when creating an account or making a reservation through the Website.
You will keep your account credentials confidential and notify us immediately of any unauthorized use of your account.
You will comply with all applicable gaming laws and responsible gambling obligations if accessing any gaming-related content or services through this Website.

3.3 Prohibited Activities

In addition to your general obligations above, the following activities are expressly prohibited:

Using the Website for any fraudulent, deceptive, or unlawful purpose.
Attempting to reverse-engineer, decompile, or disassemble any software or technology used to operate this Website.
Engaging in money laundering or any other financial crime through the Website or the services it offers.
Using the Website in any way that could damage the reputation or goodwill of Velmorithotelspa Inc.
Posting, uploading, or transmitting any unsolicited advertising, promotional materials, or spam.

We reserve the right, at our sole discretion, to suspend or terminate your access to the Website at any time, without prior notice, if we determine that you have violated these Terms or engaged in any prohibited conduct.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Velmorithotelspa Inc. or its content suppliers and is protected by applicable Canadian intellectual property laws, including the Copyright Act (RSC 1985, c C-42) and applicable trademark legislation.

No content from this Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without our prior express written permission. Any unauthorized use of the Website's content may violate copyright, trademark, and other applicable laws and could result in civil and criminal penalties.

5. Reservations and Bookings

Any reservations or bookings made through this Website are subject to availability and to the specific terms and conditions applicable to the rate, package, or promotion selected at the time of booking. By completing a reservation, you agree to be bound by all applicable cancellation, modification, and payment policies as presented during the booking process.

Velmorithotelspa Inc. reserves the right to cancel or modify reservations in the event of circumstances beyond our reasonable control, including but not limited to force majeure events, facility closures, or regulatory requirements. In such cases, we will make reasonable efforts to notify affected guests and offer alternative arrangements or refunds where applicable.

6. Privacy and Data Protection

Your privacy is important to us. The collection, use, and disclosure of your personal information through this Website is governed by our Privacy Policy and applicable Canadian privacy legislation, including the Personal Information Protection Act (SA 2003, c P-6.5) of Alberta ("PIPA") and, where applicable, the federal Personal Information Protection and Electronic Documents Act (SC 2000, c 5) ("PIPEDA").

By using this Website, you consent to the collection and use of your personal information as described in our Privacy Policy. We take reasonable steps to protect your personal information against unauthorized access, disclosure, or misuse.

7. Third-Party Links and Content

This Website may contain links to third-party websites or services that are not owned or controlled by Velmorithotelspa Inc. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We strongly advise you to review the terms and privacy policies of any third-party websites you visit. The inclusion of any link does not imply endorsement by Velmorithotelspa Inc. of the linked website or its content.

8. Disclaimer of Warranties

This Website and all content, services, and features available through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Velmorithotelspa Inc. does not warrant that:

The Website will be continuously available, uninterrupted, or error-free;
Any errors or defects in the Website will be corrected;
The Website or the servers that make it available are free of viruses or other harmful components;
The information provided on the Website is accurate, complete, or current at all times.

We reserve the right to modify, suspend, or discontinue any aspect of the Website at any time without notice and without liability.

9. Limitation of Liability

To the fullest extent permitted by applicable law in the Province of Alberta, Canada, Velmorithotelspa Inc., its directors, officers, employees, agents, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:

Loss of profits, revenue, or anticipated savings;
Loss of data, goodwill, or business opportunities;
Costs of procurement of substitute goods or services;
Any damages arising from your use of, or inability to use, this Website or its content;
Any unauthorized access to or alteration of your transmissions or data;
Any conduct or content of any third party on or through the Website.

This limitation of liability applies whether the alleged liability is based on contract, tort (including negligence), strict liability, or any other legal or equitable theory, and even if Velmorithotelspa Inc. has been advised of the possibility of such damages.

In no event shall the total aggregate liability of Velmorithotelspa Inc. to you for all claims arising out of or relating to the use of this Website exceed the greater of (a) the amount paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100.00).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by applicable law in your jurisdiction.

10. Indemnification

You agree to defend, indemnify, and hold harmless Velmorithotelspa Inc., its directors, officers, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

Your violation of these Terms of Use;
Your use of the Website, including any data or content you submit, post, or transmit;
Your violation of any applicable law or regulation;
Your infringement of any third-party rights, including intellectual property or privacy rights.

11. Responsible Gambling

Velmorithotelspa is committed to promoting responsible gambling practices. Casino and gaming activities available at our establishment are strictly governed by the the Alberta gaming regulator (AGLC) and all applicable provincial gaming regulations. We encourage all guests to gamble responsibly and within their means.

If you or someone you know is experiencing difficulties related to gambling, we encourage you to seek assistance from the following resources:

Alberta Gambling Helpline: 1-800-522-4700 (available 24/7, free and confidential)
Gamblers Anonymous: www.gamblersanonymous.org

We reserve the right to refuse gaming-related services to any individual who appears to be in distress, is visibly intoxicated, or is otherwise unable to participate responsibly, in accordance with applicable Alberta regulations.

12. Governing Law and Jurisdiction

These Terms of Use and any dispute, claim, or controversy arising out of or relating to these Terms or the use of this Website shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, including the Electronic Transactions Act (SA 2001, c E-5.5) and other applicable provincial and federal legislation, without regard to its conflict of law provisions.

You agree that any legal proceedings arising from or relating to these Terms or your use of this Website shall be brought exclusively in the courts of competent jurisdiction located in the Province of Alberta, Canada, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, claim, or disagreement arising out of or in connection with these Terms of Use or your use of the Website, we encourage you to first contact us informally to seek a resolution. You may reach us by writing to:

Velmorithotelspa Inc.
721 Main Street, Canmore, AB T1W 2B2, Canada
Website: www.velmorithotelspa.com

We will make reasonable efforts to resolve any disputes amicably and in good faith within thirty (30) calendar days of receiving written notice of your concern.

13.2 Mediation

If the dispute cannot be resolved through informal negotiation within thirty (30) days, either party may request non-binding mediation conducted by a mutually agreed-upon mediator in the Province of Alberta, Canada. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

13.3 Legal Proceedings

If mediation is unsuccessful or not pursued, either party may initiate legal proceedings in the courts of competent jurisdiction in the Province of Alberta, Canada. Nothing in this Section shall prevent either party from seeking urgent or interim injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

13.4 Consumer Protection

Nothing in these dispute resolution provisions is intended to limit or waive any rights you may have as a consumer under the Tourism Levy Act (RSA 2000, c T-5.5), the Fair Trading Act (RSA 2000, c F-2), or any other applicable Alberta consumer protection legislation.

14. Accessibility

Velmorithotelspa Inc. is committed to ensuring that this Website is accessible to all users to the greatest extent possible. If you experience any difficulty accessing content or features on this Website due to a disability or accessibility need, please contact us and we will make reasonable efforts to accommodate your needs and provide the information or service you require through alternative means.

15. Severability

If any provision of these Terms of Use is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed severed from the remainder of these Terms, and the remaining provisions shall continue in full force and effect. The severed provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties to the greatest extent possible.

16. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices or policies published by Velmorithotelspa Inc. on this Website, constitute the entire agreement between you and Velmorithotelspa Inc. with respect to your use of this Website and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the same subject matter.

17. Waiver

The failure of Velmorithotelspa Inc. to enforce any right or provision of these Terms at any time shall not constitute a waiver of that right or provision, nor shall it prevent us from enforcing such right or provision in the future. Any waiver of a specific provision must be made in writing and signed by an authorized representative of Velmorithotelspa Inc. to be effective.

18. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Use or the operation of this Website, please contact us at: